Refund Policy

A full refund, less any credit card and/or transaction fees, will be provided upon request within 7 days of purchase. After that, no refunds will be considered except under the following circumstances:

• If you are ill, we want you to stay home. We will refund your ticket of any costs we can recoup, and offer the remainder as credit to future productions.

• If we cancel the event for reasons within our control (i.e. there is an unsafe condition we choose not to accept), we will offer a full refund. For events outside of our control, we will not refund the event. 

We do allow for the resale of your ticket at a value up to and including the price you paid for it, if and only if your partner agrees to the sale. 

The crew of Monstrosity reserves the right to deny service to any participant. If denied service, you may request a refund within 7 days of notice of denial of service. We will generally refund a denial of service, however, this does not constitute a guarantee. 

While we will make every effort to provide the opportunity for an enjoyable experience, we cannot guarantee participant satisfaction. Participants reasonably expect to encounter personal issues with the design or staff that may be the fault of the crew. Regardless of participant satisfaction, no refunds will be provided after an individual participates in the event.